"Within the four days, I have been able to gain a comprehensive overview of TQM and all the tools for service delivery evaluation.  Now it is important for us to focus on one or two and look at it deeper."​

"Effective actual practices and exercises are very beneficial to the team."​

"...Saiful displayed enthusiasm and dedication in his work. He maintained those qualities throughout..., amassing a great deal of knowledge in Total Quality Management."

“After completion of the course, the whole team is so enthusiastic to implement 5S.  They have done the first 3S of 5S in the production floor and really to invite you and get your opinion.”

"I have learned much about Lean concepts/principles. Will try to put it to use and see if they work. Good to encourage others (to) join as well so that we can be better at refining processes."​